2) How has the economy downturn affected
your business? What steps have your taken to help
hoteliers in this economy? Any special deal, discount,
or offer?
The economic downturn is unfortunate for some
businesses, however at KKI, we have found it to
be a springboard for our success. Our kiosk system
provides a huge cost saving to any hotel, by allowing
the front desk staff more time to process guest
requests and service their needs, without having
to do simple tasks like providing directions to
the airport, local restaurants or shops, or answer
questions about what a guest wants to eat for
dinner. The automated, interactive kiosk will
provide 90% of that information, leaving the staff
to simply provide their “endorsement” of the establishment
as a personal referral. This results in hotel
not needing additional staff during peak times
of the day (check in and check out), minimizing
their overhead and increasing profits.
Our offer is simple…we provide the kiosk hardware,
software, a printer, ongoing maintenance and support…to
a hotel who meets our minimum standards. In addition,
KKI local reps will contact the local businesses
to inform them of the new system, provide them
with information about how to secure inexpensive
sponsorships (about $10 a week) on the kiosk and
increase their business from the hotel, which
results in additional or increased referrals.
This not only assists the hotel in providing an
enhanced guest experience, but the local businesses
more business, greater than a map or in room book
ad. In this economy, everyone is looking for “outside
the box” ways to increase sales.
As a benefit and service to the hotel, KKI provides,
FREE, local information (provided by the hotel)
such as; hospitals, museums, beaches, local attractions…all
with printable directions (and a reference map)
for the guest to find their way to the location
and back to the hotel…making the front desk staff
more efficient and productive.
For an example what a kiosk would look like (with
your local information included) click or visit: http://www.kki-hotelkiosk.info
3) What do you see
as the future of Hotel industry? What major trends will
impact hotel business in coming 20 years?
We find that the hotel guest is looking for a more “high
tech” interaction, trusting what they see on a screen
more than human interaction, referral or an old fashioned
in-room book. They want their information fast, robust,
without opinion and presented in a professional manner,
which will enhance their experience and make it more
enjoyable.
The in-room books have there purpose (emergency info,
hotel info etc), however, it is commonplace for the
experienced traveler to go the front desk to get information
on where to “eat, play or shop” locally. Our feeling
is, why not provide that information in a consistent,
user friendly, efficient, professional manner…our surveys
have found that when guests have used one of our kiosks
on a previous stay at a hotel they come back to that
hotel, because of their excellent experience.
Just as the internet has impacted the hotel industry
in the past 10 years, it will continue to do so in the
years to come. There was a time that all hotels had
an local information channel and if you waited long
enough you could view the entire loop. In the not to
distant future, that information on the in-room TV,
with the help of the internet, will become interactive.
KKI is ready today for when that day comes.
4) What benefits and key advantages could you
offer over the competition? Why should our readers consider
doing business with you?
KKI is becoming the leader in this industry, with hundreds
of kiosks placed around the country. Our competition,
if any, is usually a local, regionally based system
provider, where from our experience, we have never encountered
a system that didn’t have flaws, failures or glitches.
Otherwise, the competition is a high priced equipment
provider, with limited services or support, usually
unavailable price wise to the mid size or smaller hotels.
Our major advantages are:
- We provide local representatives to acquire sponsorships
from the local businesses, exposing the local flair
and flavor of the community.
- We provide same or next day service for maintenance,
as needed.
- Our system is very simple to use, with a user friendly
interface, which is unintimidating and easy for anyone
(young or old) to use.
- We don’t require any fees or out of pocket expenses
for the hotel to get a system.
- We provide a residual, annual commission to the hotel
for retention of the system.
5) Do you provide E-commerce or online payment
facility? Can our readers book your products or services
online?
We can be contacted for more information at www.kki.com
For more information: Call: 973-334-4696 Fax: 973-453-8494
or Visit www.kki.com |
