1) Please tell something about your organization, key achievements and benefits you provide to global hoteliers?

HSI has pioneered Point of Sale technology since 1992 and developed the first Windows-based Point Of Sale (POS) application. A division of MICROS Systems, Inc., HSI, headquartered in Scottsdale, AZ, is a leading provider of Point of Sale systems to the hospitality industry, and a preferred POS vendor to Hilton Hotels and Starwood Hotels & Resorts.

The cornerstone of HSI’s success is the scalability of its systems and hardware independence. HSI’s POS software is a single solution capable of operating nearly any size operation, from a small one terminal restaurant, to large and complex resorts. HSI’s POS software operates on a variety of hardware options at every price point to fit nearly any budget. These cornerstones provide HSI’s clients the benefit of system continuity and a single platform across properties of different sizes and hardware choices that meet their requirements as well as budget.

Today, HSI continues its legacy of pioneering new technologies with the introduction of its new Pantry Shoppe POS; a Point of Sale system designed to manage inventory and payment transactions in gift shops, specifically for hotels without restaurants.

2) How has the economy downturn affected your business? What steps have your taken to help hoteliers in this economy? Any special deal, discount, or offer?

During these difficult economic times, we recognize that our clients are focused on value and expanded services. HSI has taken this opportunity to bring additional value to our clients in several ways.

First is introducing the Pantry Shoppe POS, a Point of Sale software application and barcode scanner that operates on a front desk terminal . It is an affordable system and helps our clients increase their profits by accounting for every item in their gift shops, pantries, or sundry markets and ensuring these items are generating revenue. Before releasing Pantry Shoppe POS, we found that about half of all purchases in these outlets are paid with cash, presenting an opportunity for product shrinkage and loss of revenue. After installing Pantry Shoppe POS, our test properties saw an average of more than a 50% increase in gift shop revenues per occupied room. To make it easier for our clients, we have partnered with Lease Corporation of American and are able to offer special lease deals as low as $99 per month to make Pantry Shoppe POS even more affordable.

In addition to Pantry Shoppe POS, HSI is accelerating development on our Next Generation POS. Our new product is completely scalable and will offer our clients an amazing architecture designed to operate on non-server grade hardware resulting in major cost savings for our clients as well as increased security for payment cards and third-party applications.

HSI has also increased ancillary products that expand the functionality of the Profit Series Point of Sale system. In January, we released Profit Series Mobile – the mobile version of Profit Series POS that operates on an Apple iPod touch, making it the most affordable POS handheld device in the market today. Other products such as myhsi.net offer web-based reporting tools available in enterprise and entrepreneur versions; Internet Ordering enables our clients another revenue stream and is also available for use as In-Room Ordering; and myInventory provides cumulative, daily, and ad hoc reporting related to ordering, receiving, waste, inventory counts, and more.

Lastly, we are increasing our service offerings with the addition of Remote Training, Network Cabling and Repair service, and Remote Alert Detection and Reporting (RADAR) a system monitoring service that. Each of these services is affordably priced and offers a great deal of value to our clients by saving them time and money. Remote Training is an affordable alternative to traditional onsite training. Each class is completely customized based on client needs and delivered through a collaborative online Webinar at a fraction of the cost. Network Cabling and Repair services can save hours of troubleshooting over the phone by bringing a technician onsite to physically install or replace cabling or repair damaged cabling. RADAR reduces the need for technical support and troubleshooting by monitoring the network and alerting the client when a potential problem arises, enabling them to take action before it becomes an issue requiring support.

Our clients are focused on value and services and we are focused on providing both.

4) What do you see as the future of Hotel industry? What major trends will impact hotel business in coming 20 years?

More integration of social technologies such as handheld or in-room applications that provide Augmented Reality tours of the facilities and services available to the guests, combined with the ability for guests to leave and browse comments and suggestions interactively, or order services (I.E. spa or meals) from within the same applications.

5) What benefits and key advantages you offer over competition? Why should over readers consider doing business with you?

HSI is a direct sales organization – meaning there is no dealer or middle-man; our clients receive consistent sales and support directly from us no matter their location. In turn, we are able to respond to requests swiftly and directly without muddying the waters with third-parties.

HSI software operates on multiple hardware platforms offering our clients a choice of hardware options from MICROS, IBM, and Dell.

HSI provides our clients with a single source for a complete POS system. We partner with industry leaders to offer our clients a single source and one stop shopping to expand system functionality and features for a complete POS solution.

6) Do you provide E-commerce or online payment facility? Can our readers book your products or services online?

Interested parties can contact us for more information through our website, www.HSI-solutions.com, or call us toll-free at 800-474-5022 or by email at info@HSI-solutions.com.